Popular Questions
Get answers to common questions about ordering, consultations, delivery, and our services.
All your health information is stored securely on HIPAA-compliant servers with industry-standard encryption. We use enterprise-grade security measures including encrypted data transmission (SSL/TLS), secure data storage with encryption at rest, regular security audits and compliance monitoring, and access controls limiting who can view your information.
Your protected health information (PHI) is never sold, shared with third parties for marketing purposes, or used for anything beyond providing your medical care. We only share information with our licensed medical partners as necessary to deliver your treatments and prescriptions—exactly as HIPAA regulations require for treatment coordination.
You maintain complete control over your data. You can download your lab results and health records anytime from your secure dashboard, share information with your personal healthcare providers as you choose.
We take your privacy seriously. Your health optimization journey is between you, our medical team, and nobody else.
Most treatments require a free consultation with our care team. Click “Schedule Free Consultation” on any treatment page to book a time. If you’re ordering bloodwork, you can get started immediately by selecting “Get Started Now.” After your consultation or order, you’ll receive detailed instructions via email.
All our treatments require a prescription from a licensed medical provider. During your consultation or intake process, our team will review your information and connect you with a licensed provider who will issue prescriptions for appropriate treatments. You don’t need an outside doctor’s referral.
If it’s determined a treatment isn’t appropriate for you, the consultation is completely free—no charge. We’re focused on safe, appropriate optimization, not selling medications to everyone who asks.
After your consultation or intake, you’ll either receive a payment through the process or a link via email. Complete payment through our secure portal, and your order will be processed immediately. For bloodwork, you can order directly through the website.
We accept all major credit cards, debit cards, HSA cards, and FSA cards. Payment is required before prescriptions are filled and medications are shipped.
No, we’re a cash-based service. Insurance rarely covers optimization-focused treatments and creates delays with prior authorizations and denials. Our transparent pricing is often more affordable than insurance copays. However, services are HSA/FSA eligible for tax advantages.
Yes, after payment you’ll receive a detailed receipt via email that includes all information needed for HSA/FSA reimbursement or tax documentation.
Most consultations take 15-20 minutes. We’ll discuss your goals, health history, and treatment options. Same-day appointments are typically available.
You’ll talk with our care team about your symptoms, goals, health history, and current medications. They’ll explain which treatments make sense for your situation, discuss pricing, and answer all your questions. Your information is then reviewed by licensed medical providers who determine if treatment is appropriate.
Yes, you’ll have ongoing support via email and scheduled follow-ups. All treatment plans include access to our team for questions about dosing, side effects, or protocol adjustments.